Shop Policies

CURRENT PRODUCTION TIME:

All of our items are made to order. All items are crocheted in the order in which they were received, unless you purchase a RUSH upgrade.

Our current production time is 3 - 5 business days.

First class shipping takes an estimated 3 - 6 business days while my upgraded Priority shipping takes an estimated 1 - 4 business days. Please note, due to high postal volume at this time, these time frames may be delayed.

Please let me know prior to purchase if you need your order sooner. Requests for rush production/shipment during checkout cannot be accommodated without prior arrangement.

RUSH requests: RUSH requests can be done for reasonable requests in as little as 24 hours. RUSH requests will be accepted on a case-by-case basis. During times of heavy production, such requests will accompany a fee per each item purchased.

Thank you so very kindly for your support, understanding, and patience.

SHIPPING:

United States USPS First Class: 3 - 5 business day processing time plus 2 - 6 business days transit. First Class shipments are not insured.

United States USPS Priority: 3 - 5 business day processing time plus 1 - 4 business days transit. UP TO $50 insurance is automatically included. If you require more on your order, please let me kindly know.

Worldwide USPS First Class International: 3 - 5 business day processing time plus 1 - 6 weeks transit, however may take longer depending on the custom's entry point.

I ship via USPS and provide a tracking number for all orders. Please note that transit delays (by USPS) may happen during major holidays.

****Shipping Rate will differ for wholesale orders****

Orders are processed within 3 - 5 business days. Insurance is optional and recommended. TwoSeasideBabes is not responsible for lost or damaged merchandise during shipment. However, I am willing to work with my customers if this is to ever happen. I ship worldwide! Buyers are responsible for any duty, customs fees, taxes, and VAT charged by their countries. All items are marked as "merchandise" on customs forms.

REFUNDS, RETURNS, EXCHANGES:

Two Seaside Babes hats will take a few wearings for them to "stretch" a bit. Additionally, monitor resolution and dye lots may create a slightly different shade of yarn than what might be pictured. If your hat doesn't fit to your satisfaction, or you are unsatisfied with your purchase, I will accept refunds and exchanges for items purchased directly from the store.

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase

Shipping charges are not refundable. Buyers are responsible for shipping an item back to me, unless the refund or exchange is due to an error on my part. In that instance, ALL shipping charges (including those in the original transaction) will be refunded. Express/Overnight shipping charges are NOT refundable. Items can be mailed back to:

Two Seaside Babes
PO Box 1313
Muncie, IN 47308

These items must be in new condition...if they arrive returned in less-than-new condition or smell of smoke, 25% will be deducted from the full purchase. Refunds will be given for difference paid during exchanges, if this occurs. Custom orders may be refunded or exchanged on a case-by-case basis!

ADDITIONAL INFORMATION:

Custom and personalized orders: I welcome all custom orders. I greatly enjoy making one-of-a-kind pieces for customers that I know can give them the quality and price that they seek. Up to two weeks time is needed for all custom orders. If you do not see a color or size that you like, please contact me PRIOR to placing an order.

Leaving a review: Providing a quality product and excellent customer service are of utmost importance to me. If you are dissatisfied with your purchase, or your experience with my shop is anything less than what you expect, please contact me prior to leaving a review. I want to ensure you love your product and have a positive experience with my shop.

Care instructions: All care instructions are provided in each individual listing. If you need further guidance, please do not hesitate to ask.

Wholesale Availability: Wholesale orders and consignment requests are welcome for brick & mortar boutiques only. We gladly consign our products across the nation. Please contact me for details.

I do not submit my products for review on ANY personal or business blog.

I do not sell my patterns for ANY hats, accessories, gifts, or photography props in my store. All of my patterns are copyrighted. Legal action will be taken against any individual that infringes upon those copyrights.

I guarantee all of my work. If for any reason, you are unsatisfied, please let me know and we can always work out satisfactory arrangements.